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FAQ

Check out our FAQ guide below that's packed with tips to help you make the most out of your purchase.

What is the Return policy?

Please check on our return policy page here.

Where are KATRIS made from?

KATRIS is designed in California and made in both Taiwan and China

When can I receive the products after I place my order?

We try to ship out all orders asap, usually take no more than 24 hours (Monday to Friday) to process the order to ship. Shipping takes about 2-5 days to depend on your location.

Any way I can track the shipment?

Once your order processes, our system will automatically send you an email included the tracking # to track the shipment. If you have a problem on the shipment, please email us at customerservice@katriscat.com

What is the size of the package for KATRIS products?

It depends on which product you order. For our largest product Modular Cat Tree bundle set, the package size is 39” x 26” x 18” and about 67 lbs.

Will you ship internationally?

Given the size of our products, shipping globally is cost-prohibitive. For now, KATRIS is only available for U.S. customers, we’re working with various carriers and distributors to be able to get them to everyone in a more cost-effective manner.

HOW PEOPLE BUILD KATRIS

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