We try to ship out all orders asap, usually take no more than 24 hours (Monday to Friday) to process the order to ship. Shipping takes about 2-5 days to depend on your location.
Once your order processes, our system will automatically send you an email included the tracking # to track the shipment. If you have a problem on the shipment, please email us at customerservice@katriscat.com
Given the size of our products, shipping globally is cost-prohibitive. For now, KATRIS is only available for U.S. customers, we’re working with various carriers and distributors to be able to get them to everyone in a more cost-effective manner.