Check out our FAQ guide below that's packed with tips to help you make the most out of your purchase.
KATRIS is designed in California and made in both Taiwan and China
We try to ship out all orders asap, usually take no more than 24 hours (Monday to Friday) to process the order to ship. Shipping takes about 2-5 days to depend on your location.
Once your order processes, our system will automatically send you an email included the tracking # to track the shipment. If you have a problem on the shipment, please email us at firstname.lastname@example.org
It depends on which product you order. For our largest product Modular Cat Tree bundle set, the package size is 39” x 26” x 18” and about 67 lbs.
Given the size of our products, shipping globally is cost-prohibitive. For now, KATRIS is only available for U.S. customers, we’re working with various carriers and distributors to be able to get them to everyone in a more cost-effective manner.